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Urgent: Livestream app 502 bad gateway error

BioTuring
Newcomer
Newcomer

‎2024-11-17 09:39 AM

The livestream app has been functioning smoothly for several weeks. However, since yesterday, we've been encountering a '502 Bad Gateway' error, preventing the app from opening.

We've already attempted troubleshooting steps such as switching laptops, host accounts, and restarting the system, but the issue persists.

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1 REPLY 1

MDK-2023
Explorer
Explorer

‎2024-12-18 07:49 AM

@BioTuring -- the error-message indicates that the web-server, not your computer, is not responding to your requests.  There is nothing you can do on your computer, except to try to contact the System Administrators of that web-server, but they probably continually monitor their web-server, thus making them aware of their non-functioning site.  Have patience -- perhaps, they are already trouble-shooting why their server is not currently responding.   A different situation is that the web-server is "too busy" -- too popular to service all the incoming requests -- not enough "horsepower" of the hardware, implying that a hardware upgrade needs to be done.

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