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AaronO2
Zoom Partner
Zoom Partner

‎2023-07-12 07:32 AM

I have a user who isn't able to add an app that we made available for all users with the member role. On my end, it looks like the app is available for everyone:

AaronO_0-1689172031040.png

But on the user's end, they are getting more requirements:

AaronO_1-1689172057570.png

AaronO_2-1689172067965.png

 

The workaround that was given by Zoom support was to duplicate the member role and then change the role to have all those privileges. We don't really want to give the user those privileges so we would rather not do that. So my question, is did we set up this app incorrectly so that it requires too high-level of permissions, or is that just how the Chorus for Zoom Phone app works? We have the Chorus.ai app available for people as well, and the user has no issues adding that to their account. The Chorus.ai and Chorus for Zoom Phone apps look like they have the same permissions on my end but I guess only admins can actually install the Chorus for Zoom Phone app.

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