AI Companion SUDDENLY NOT WORKING

[LE11]

September 30th: AI Companion worked with no issues all month.
October 1st: it stopped working completely.

It shows as “on,” I’m on a paid plan, and everything looks correct — but it’s not triggering summaries at all. I’ve already lost 4 meeting summaries.

Is anyone else experiencing this?

[TiffanyHampton]

Mine are not working either.  I have tried to reach out to zoom with no luck.

[LE11]

Same here. It is still not working and quite frustrating given that it's a feature we pay for. 

[ByCeline]

same for me yesterday...i will ask for a discount

[jhonmu689]

My brother face the same issue.

[ISalis]

I have the same problem and no one at Zoom seems to care. Terrible customer service.

[Cantleywoods]

Yep    same here !    Identical situation to LE11.      Does Zoom CX monitory these conversations?

[MGSR]

Hello @Cantleywoods,

Welcome to the Zoom Community! We're glad to have you here.

Kindly update or reinstall the latest version. 

Let us know if it helps or if you need further assistance.

[GREGPERRY]

I have the same problem. the last 2 meeting did not record with AI. Can anyone help?