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Whiteboard annotation options missing

awjdean
Listener

Users not in my organisation cannot annotate on Whiteboards shared during a meeting. Weirdly, if I open the old version of the whiteboard through "Share Screen" other users can annotate, but this version of the whiteboard doesn't allow me to import images.

 

I think this might be a setting that's been turned off by the admin of my organisation. If so, is anyone able to let me know which setting needs changing so I can ask my admin to change it?

 

[I'm using Windows 10 with the latest version of Zoom.]

9 REPLIES 9

Palmer
Participant | Zoom Employee
Participant | Zoom Employee

@awjdean Sorry to hear about this! Our team is looking into the issue right now.

cweekley3
Listener

Hi, this same thing has been happening to me! Nobody else in my meetings can annotate the whiteboard; I'm the only one!

Palmer
Participant | Zoom Employee
Participant | Zoom Employee

@cweekley3 - Would you posting an image of the what you see? Also, do you know if the participants in the meeting are signed in and or belong to the same account as you? There is a possibility that your admin disabled external collaboration in a meeting.

jjoseph
Observer

as the whiteboard loads, within the first few hundredths of a second, the annotation toolbar appears on the left, but then vanishes when it completes loading... it almost seems akin to a toolbar that can be hidden or unhidden in say adobe photoshop, but considering all the options of the whiteboard that seem available, there is no button or feature to call it back/unhide it. So it might be a viewing space issue, or window sizing, or location of the toolbar being outside the viewable space.

We have got the same problem here. When we open the whiteboard, the annotation toolbar appears just for seconds and then it vanishes after seconds and nobody is able to write on the whiteboard. 

 

Is there a possible solution or shall we wait for the new update? Thank you very much in advance

literacyhugs
Observer

I am also unable to allow my students to annotate on my whiteboard. I see their cursor, but they have no way of annotating. I've gone onto settings to fix this problem and nothing is working. I'm at my wits end!!!

Palmer
Participant | Zoom Employee
Participant | Zoom Employee

@literacyhugs - We are starting to roll out an update on April 21st which will restore temporary edit access to all meeting participants, even if your account has disabled external cloud sharing. That should solve the immediate sharing issue. BTW, love the name! Literacy Hugs!

awjdean
Listener

An update on my end: I spoke to the admin team at my organisation and they have said that the option for non-organisation members to annotate has not been disabled so it looks like this is a bug.

 

Hopefully, the fix @Palmer mentioned will sort the issue.

Palmer
Participant | Zoom Employee
Participant | Zoom Employee

@awjdean - i sent you a private message on how to contact me directly. I would love to understand exactly what's going on and make sure our fix resolves the issue!