zoom connection to camera

[gates5280]

zoom keeps telling me to make sure that my camera is on and connected to my computer, it is on for sure but apparently not connected, this is a new problem over the past week, I've gone into my settings and the camera is definitely on...

[Bri]

Hi @gates5280! What device type of computer are you using? Also, are you using your internal camera or an external camera? 

[bluraine]

Greetings. I'm having the same issue. This started after the most current update to Zoom. I'm on Windows 10, Alienware laptop, internal camera. 

[BigRog]

Me too keep getting error message that zoom cant connect camera choose another one,,used both internal and external.. when going into computer camera settings, computer says camera is in use,