Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2023-02-17 02:04 PM
Meetings seem to be freezing. Anyone else experiencing this recently? Has only just started happening.
2023-02-18 09:21 AM
I have been having issues all month and I can not get any resolution. When I screen share on YouTube the video experiences delays and freezes and interruptions but if I am not using screen share it shows fine. After a screen share participants can't hear me. I have to exit the meeting and reenter it. And this all just started at the beginning of Feb. and tech support is nowhere to be found
2023-02-21 02:31 AM
NocturnalDC, could you please provide some more detail around your environment? What Zoom Room Device type do you have, is it connected to the network via wifi or wired? Is the ZR running the latest software?
Have you had successful meetings from your ZR into Teams before?
Zoom operations had published an incident earlier this month but this was resolved. If you are still experiencing quality issues could you please raise a support ticket?
2023-02-21 11:21 AM
Win 10 computer running Zoom Rooms app version 5.13.6 and connected directly to the network. Issues just started happening. Raised a support ticket, but have yet to hear back. What's the hardware type they believe was causing that issue you mentioned?
2023-03-16 12:03 AM - edited 2023-03-16 12:06 AM
We are facing a Zoom Room App Freeze on a Windows 10 Meeting Room PC. After we left a Teams Meeting - the right screen displays: Rejoin - Meetings are just one tool in our belt.
From this moment on, our Zoom Rooms App freezes and we have to close it with force and reboot the PC to be able to join Meetings again. Without a reboot even no new Zoom Meetings are possible - even when we start Zoom Room App again several times.
We will test it a bit more deeply and add more info if we get more.
2023-05-17 09:07 AM
I've been working with Zoom Tech support on this and they've found a bug in the logs where the process ZRWebClient.exe was timing out which was causing the freeze. They provided us with a packaged .exe that updated our Zoom Room app with the fix. The full version will be available early/late June in version 5.15.0's release. If you'd like, email me at *********** and I can give you the .exe to test on your machines.
2023-05-19 10:58 AM
What was the exe called? Trying to get it from Zoom support but they are asking for a support ticket number. Not sure you are able to share that but maybe the exe might point them in the right direction.
2023-02-21 11:21 AM
Win 10 computer running Zoom Rooms app version 5.13.6 and connected directly to the network. Issues just started happening. Raised a support ticket, but have yet to hear back. What's the hardware type they believe was causing that issue you mentioned?
2023-02-23 01:46 AM
We have noticed the same issues. Teams meetings freezing on Zoom Rooms pc.
Across 3 different devices and 2 geographic locations.