Breakout Room issue as a host

[wizpace]

I've been using Zoom for over two years.

Everything was going well, but recently,  there is a issue with breakout rooms.

As a host, I was opening the Zoom meeting and breakout rooms for about four hours, and suddenly as I was trying to move the new participants into the breakout room, I could not select any room nor move the participants from the main room.

This hasn't happened for two years, but now it's happening almost every day.

I've checked my Zoom updates was in latest states. 

Does anyone have a clue to solving this issue?

I have to open the Zoom meeting everyday, so I will appreciate any comment or suggestion.

[CarlaA]

Hi @wizpace , welcome to the Zoom Community and thank you for your contribution! 

 How many breakout rooms and participants were in this meeting? 

This information will help me better understand how to troubleshoot. 

Thank you!
Carla,
Zoom Community Team

[wizpace]

Thank you for the reply!

When the trouble happened, there were 40 breakout rooms, and about 15~20 participants. (Participants join and leave randomly)

I also thought there might be some kind of influence with the number of breakout rooms, so for the past few days, I decreased the number of breakout rooms into 30, and although it may be just an coinncident, the trouble didn't happen at that time.

Is this really the solution to this problem?

and if it was, how many breakout rooms can I open at the most?

Please let me know if you can't understand the English sentences I wrote.

[CarlaA]

Hi @wizpace , thank you for getting back to me! 

I have seen instances where enabling 'Breakout Room 100' fixes this issue. Please request Zoom Support to enable your breakout room 100 for  the account. If you are only a member of the account an not an admin/owner, please reach out to your account admin/owner to enable this feature by sending a request via Zoom Support: https://support.zoom.us/hc/en-us/requests/new. 

Let me know if that helps!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

[wizpace]

Thank you for the suggestion!

I submitted the request for Breakout Room 100 and currently waiting for reply.

I will tell you when the reply comes and if it works.

[CarlaA · Accepted solution]

Great, thank you!

I believe our most recent update (February 27, 2023) has this enabled this for all accounts. Please manually download the newest version of Zoom here:  Download Center

Have a great day! 

Carla,
Zoom Community Team

[wizpace]

Thank you for the reply!

I updated my Zoom account and I believe this trouble has been resolved.

[CarlaA]

Happy to hear it! Thanks for joining the Zoom Community!