We're using Zoom Rooms with a Mac mini controller, Neat pad tablet, HDMI display and MXL AC-360-Z V2 microphones. The audio is frequently scratchy and distorted from the microphones. Users within the room can hear audio from remote participants, video quality is excellent, just the microphone is giving us inconsistent results.
We have another room with a Shure mic that works well. The acoustics in this room weren't good for the Shure so we're trying the MXL. Has anyone else encountered this and/or found a fix? It's frustrating that out of the 3 microphones we've tried to date, only one has worked at all with the Zoom app. (The first one was a Bluetooth speakerphone that also gave us distorted audio.)
Haven't seen this before @JSturm, but I'd think that you may be having a hardware issue with the MXL if you're not having the same experience in the other room with different hardware. Another thing you might be able to try before contacting MXL for assistance is to carry the MXL into the working room and try it there. If it works well in that room, it's likely a cabling problem inside of the current MXL room.
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I have never used MXL AC-360-Z V2 microphones, but I know the following as common causes.
If there is a fan (projector, PC, etc.) near the noise-canceling microphone, the voice will be distorted to cancel the sound of the fan.
This can be corrected by moving the microphone away from the fan.
This problem is more noticeable with microphones with high microphone sensitivity and strong noise cancellation function.
It may also occur in rooms where voices tend to reverberate. In this case, it is better to change the microphone.
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