I'm an IT guy at a school and we have started to have a very weird issue with Zoom ever since the 5.7.6 update. Many of the teachers at the school use the live transcription feature in their Zoom calls, and since the 5.7.6 update these people have reported that Zoom starts to crash in slow motion when using this feature. First, names of the participants will disappear, then videos of participants disappear, though the teacher can still hear the students. Then the teacher is unable to click on any buttons in Zoom, so they can't share their screen or control breakout rooms or do anything they would normally be able to do. They cannot even turn the transcription feature off. It usually only starts this weirdness about 20-30 minutes into calls. It is still happening with the latest 5.7.7 update also. Has anybody else come across this issue? Any ideas on how to resolve it? It seems to only affect Windows machines - Macs have not had this issue.
I too work at a school and teachers have encountered that exact same problem. It's occurring on different networks, both personal and in office buildings so it doesn't appear to be network bandwidth. We are a PC school.
Interesting that in the release notes for 5.7.7 (1105)
Release notes of 5.7.7 (1105)
-Resolved an issue for a subset of users with AMD processors regarding video freezing in meetings
-Minor bug fixes
Update: was told the latest release resolved the issues, but not totally sure. We have been telling users with the problem, regardless of what version they are on, to uninstall the Zoom client and download a fresh copy from zoom.us/download
Has anyone resolved this? I have had two meetings where 20 mins in i lose control, only option is to shut pc down and leave co-host running meeting, but then i end up losing control again after a while when re-joinng. all meetings 2 hours long with varying numbers 70-118 attending. Never had this issue before when not using live transcription, just seems since i am using this its all going wrong?
Try uninstalling the desktop client, then download a fresh copy from zoom.us/downloads - that has seemed to work for several of our users. The barage of Zoom updates seems to have caused this, an they state the most recent update resolved the issues, but....others who continued to experience this behavior did the uninstall / download.
I've had this same issue multiple times this week (October) and use a university account. I notice it tends to sometimes happen when the guest stops sharing their slides. I've tried ending Zoom in task manager... sometimes it's helped, but not perfectly... I usually log in additionally on my phone as cohost, which has helped me communicate with the presenters and stop recordings. Bummer, live transcript has been such a useful feature, but I fear using it for anything high stakes anymore. I have 55 minutes before my next meeting...I'll try uninstalling Zoom and doing a clean update.
I am having this same issue, it has happened to me twice. IT is currently uninstalling and reinstalling Zoom on my desktop, but I am working remotely today and have a workshop in 2 1/2 hours. I am hoping that the version is up to date on my laptop since I can't do the uninstall/reinstall because it is a college laptop.
Did it work on your laptop - this is such a worry on top of hosting a workshop. Zoom's only advice was uninstall/reinstall but that doesnt help the panic if it goes wrong when running an event you are stuck without a co-host to take over!
I've been hosting sessions for a conference this week. (I regularly host Zoom sessions, but rarely use the live interpretation feature). The only sessions where I encountered Zoom issues were those where participants asked for this feature to be turned on during the sessions. About 20 minutes into the session, the Zoom controls disappeared, participant and chat windows are not visible etc. (As described by other users above).
I can't close the Zoom window or end the meeting. The only way I found to end the meeting was to close the Zoom meeting from the Task Manager, rejoin the meeting, then End Meeting for All.
Thank you for bringing this to our attention. For anyone still experiencing this issue, please uninstall the Zoom desktop client and re-download the latest version by going to zoom.us/download
If you are still experiencing this issue on version 5.8 please let us know.
I work at a school too and this has happening for two months. Have you tried this new update yet? I have installed on class room computers but I haven't tried yet in a class setting. I've tried testing multiple times when no one else was on the zoom call but it doesn't freeze when no one else is there. I'm really hesitant to let anyone use the CC and hold back the entire class if anything freezes.