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Recordings of calls for the Zoom Phone System are located on the Zoom Web Portal under Personal > Phone > Recordings:
As well as in the Zoom desktop and mobile apps under Phone > History - Click at the top to toggle between All, Missed, and Recording.
Recordings of meeting for the Zoom Meetings System are located on the Zoom Web Portal under
Personal > Recordings:
I hope that helps! 😃
I would start by going through the Setup for your extension/account. There are a few options to configure. The Getting Started with Zoom Phone (for users) should give you the info that you need:
If you run across any questions or issues, I would contact the administrator in your company. They should be able to tell you how they have configured Zoom Phone in general for the company, and which options you can benefit from. 😊
I hope that helps!