Zoom DT client call cel or analog?

[Voltrax]

Newbie. When using desktop client to call a cel (non smart phone)  or analog landline phone number I get voice alert;

"Sorry. The requested service is not available in your calling plan."

How do I use DT client to call cel or analog numbers?

Can Zoom Phone service receive cel and analog calls?

[FORE-Craig · Accepted solution]

Hi,

It sounds as though you have not assigned an Outbound Call Package to your User account. The following page will give you the steps to use on the Zoom web portal:

https://support.zoom.us/hc/en-us/articles/360021058071-Managing-phone-users#h_674aa9c6-6944-4456-b5a...

I would definitely recommend going through the Getting Started with Zoom Phone (admin) and the Quick Start Guides for Zoom phone linked at the top of the following page:

https://support.zoom.us/hc/en-us/categories/360001370051-Zoom-Phone-System-Support-

I hope this helps!

Craig

[Voltrax]

Excellent. Works nice. But how do I configure to have direct number? I cannot start new SMS conversation using  DT client.

[FORE-Craig]

Great! Are you using the system just for yourself?

You can assign a direct number to your User account on the web portal, user Admin > Phone System Management > Users & Rooms:

https://support.zoom.us/hc/en-us/articles/360020808292-Managing-phone-numbers#h_8a5da880-3d82-4bf7-b...

Once the number is setup, you should also enable the SMS capabilities at the Company (account) level and the User:

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS

Note, that once the SMS feature is enabled, it usually takes several hours and up to a full day before it is fully functional. From what I understand, the telephone number routing has to be replicated around the world.

I hope that helps!

Craig

[Voltrax]

Thanks. I had it but it took a while to function. How do I eliminate my extension number and only have direct number? 

[FORE-Craig]

Great! 

The extension is just part of the way that the phone system is designed; you can't remove it. Since it is just you using the account, just ignore it.

Craig

[Voltrax]

Thank you for excellent help. You saved me from uncertainty and anguish.  Take care.

[FORE-Craig]

You're most welcome! Thank you!