Polycom Transfer to Voicemail

[BrandonLaVille]

With our old phone carrier (ENA), the secretaries in our school buildings could transfer a call directly to a teacher's voicemail. That option no longer appears for them with Zoom. Is there something on our end we need to do in order for that to work?

They do this when a teacher is actively teaching a class and they don't want to disturb them. We know there is a DND button on the phones, but the teachers have a habit of not turning that back off.

Thanks in advance!

[Eliot]

hi brandonlaville,

If you have Zoom Phone activated on your account, you can transfer an ongoing phone call. There are three call transfer methods: warm transfer, blind transfer, and transfer to voicemail.

Transferring calls – Zoom Support

Transfer to other extension's voicemail using dtmf

**(extension)

Press the soft key to transfer to voicemail, press **(extension), then press Transfer.

The Zoom desktop client / mobile app, Yealink phones, and Poly phones may have menu options for this, so there may be no need to use the DTMF code.

Using and customizing DTMF codes – Zoom Support

thanks, eliot

[Eliot]

a couple of screen shots from windows client are attached, yealink t54w showing transfer to vm.  for poly vvx460 you need to use dtmf **.

thanks,  eliot

[Eliot]

hi brandonlaville,

after answering a call, poly provides a t2vm (transfer to voice mail) softkey.

please see attached screen shots.

thanks,

eliot

[LuckyVC]

Is there a way to edit the number of rings from a t2vm transfer? I have a user that wishes to turn them off completely or at least lower the amount of times it rings before it hits the VM - thank you!