You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-07-17 06:50 PM
Anyone hear anything official from zoom on zoom phone appliance for the CCX 400? It was listed in the release of 5.11.0, but doesnt seem to provision, nor is it listed on the page for officially supported poly phones. Our organization mostly ordered this phone and have been patiently waiting for this release to finally come out.
2022-07-20 10:40 PM
2022-07-21 06:12 AM
Do you have them provisioned currently as Desk Phones? We have Yealink VP59s that operate as Zoom Phone Appliances. When initially setting them up, there was a specific ROM to install that I got from Zoom Support. They then showed up as Devices under Device Management and not in Phones and Devices under Phone System Management. I would submit a request ticket to Zoom Support being as clear as you can stating that you need help provisioning the CCX400s as Zoom Phone Appliances.
I hope that helps!
2022-07-21 07:39 AM
I have tried a few ways, registering as a regular phone in zoom phone appliance, but I do not get the option to convert. adding the phone in devices, the factory resetting does not allow me to provision the phone as a zoom phone appliance. ran through every update for the ccx400 up to 7.3 and followed with a factory reset and zoom phone appliance does not show.
The update from last month listed the ccx400 as added support, but I noticed it is not on this list of supported zoom phone appliances
2022-07-22 10:59 AM
I saw it listed in the Release Notes too. It looks like that list of Certified ZPAs has not been updated since May.
Like I said before, it is best to contact support. They will probably have a specific ROM of the Zoom Phone Appliance app for the CCX400 that you'll need to intstall on the phones through the web interface before provisioning takes place.