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I'm attempting to provision an Audiocodes 445hd desk phone. Automatic provisioning didn't occur after resetting the phone so I went through the manual steps to provision.
On the final step of the manual provisioning guide it says:
Configure provisioning server:
1. In the web interface, go to Management > Automatic Update > Automatic Provisioning.
2. In the Provisioning Method drop-down menu, select Static URL.
3. In the Configuration URL field, enter Provisioning URL in above of this dialogue.
4. Click Check Now. When web interface says "Configuration file is available. Do you want to update?", select OK.
5. Web interface should show "Automatic Configure success. System is going to reboot ...". Your phone will reboot to complete configuration.
On completion of step 4 instead of step 5 occurring the phone says:
Configuration file 00908F99C2B1.cfg is identical to existing
and does not reboot the phone. Rebooting the phone myself makes no change and the phone is shown to be 'offline'.
I know that the phone is communicating with zoom because in the account section of the menu it lists the name the phone is assigned to. Yet I haven't been able to get it online.
Any help would be greatly appreciated
I don't think there's firewall issues as I've managed to provision a different Audiocodes phone (445HD) through the same connection
I'm not sure if it has debug logs from what I've seen either!
Appreciate the attempt to help.
1/15/2923 firmware 220.127.116.11.9 is available. phone supports zero touch provisioning.
these audiocodes articles may be of some help. also have link to audiocodes support.
Yeah that's the firmware I've updated the phone to use, a factory reset doesn't cause zero touch provisioning to occur so I've had to use the assisted provisioning steps provided by Zoom to no avail so far.
I'd also found these articles but I'm still quite stuck on why it isn't working as I provisioned a different Audiocodes phone (405HD) in minutes.
i saw this note in zoom certified hardware:
"For the 450HD, Zoom Phone only supports the generic SIP version. If you have Skype for Business (SfB) firmware, contact AudioCodes support to convert it to generic SIP."
i also see a note on the firmware for 445hd that mentions generic sip.
is it possible that your 445hd phone has Skype for Business (SfB) firmware?
maybe a call to audio codes would be in order?