Admin of physical devices for Phone System

[simonhamelech]

I notice that there are 2 places to administrate devices

• Admin>Device Management>Device List>Devices
• Admin>Phone System Management>Phones & Devices

I am interested in uploading a list of 20 devices to be used in phone system, I presume that I should use the second option, however I am interested to know what the difference is between the 2 sections and if it is possible to move from 1 section to the other?

[FORE-Craig]

Hi Simon,

The Device Management section is for MacOS, Windows, and Android/Other OS devices running the Zoom app such as Zoom Phone Appliances from Yealink and Poly, as well as Zoom Room appliances like those from Neat. 

For regular SIP type phones without the built-in Zoom app, and paging/intercom devices you will want to use the Phone System Management > Phones & Devices section. 

Links about the two sections in Zoom Support are listed below.

I hope that helps!

Craig

https://support.zoom.us/hc/en-us/articles/360032285752-Getting-started-with-Zoom-Device-Management

https://support.zoom.us/hc/en-us/articles/360021119092-Managing-phones-and-devices