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Adding Call Queues as Phone Keys to Desk Phone


Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to.  This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecting that line and use that call queue to make outbound calls.  For the life of me, I cannot figure out how to accomplish this.  Can anyone help me get this done?  Thank you!


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @medsuitepro 


You should explore Shared line group for this. As of today, Call Queue cannot be a separate line on your desk phone. Here is the article to setup shared line groups, that will appear as separate lines on your phone.


Hope that helps