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virtual background


Hello everyone I get this message when I turn on my video. Your administrator has required you to use a virtual background, but your device does not support this feature. Could someone tell me what I owe...


Community Champion | Customer
Community Champion | Customer

Hi, @zoom17 –


If your host has enabled the setting Require users to always use virtual background, then you may see this message when you try to start your video. When this setting is turned On, if a user’s computer can’t use the virtual background feature, the user will not be about to start video. 

There are more details in this Zoom Support article:

French translation through Google Translate

Si votre hôte a activé le paramètre Demander aux utilisateurs de toujours utiliser l'arrière-plan virtuel, vous verrez ce message lorsque vous essayez de démarrer votre vidéo. Lorsque ce paramètre est activé, si l'ordinateur d'un utilisateur ne peut pas utiliser la fonction d'arrière-plan virtuel, l'utilisateur ne sera pas sur le point de démarrer la vidéo.


Il y a plus de détails dans cet article du support Zoom :

Ray - / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
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