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recording error

Pamelaaaaaaaaaa
Listener

I can't record a zoom meeting. I try to click the "record" button but it always opens a "settings" window and I can never record!!! Please help me

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @Pamelaaaaaaaaaa!

 

 Without more information, it’ll be difficult to provide much help. The only thing I can think of is that something in the Recording Settings panel needs some attention. I’m guessing that the location of the folder where recordings will be stored probably needs to be reset – especially if the default location is unavailable for some reason. 


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

willjoe
Listener

Sign into the Zoom web portal and click Settings. Navigate to the Recording tab and verify Automatic recording is enabled. Note: If the toggle is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator

 

 

Regards,

Will