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"Signed out because your account is signed in from another device" during meeting

CarlaR
Observer

I was in the middle of a meeting that had been going for an hour and I received a Zoom popup message saying, "You have been signed out because your account is signed in from another device".

 

Very odd, as this wasn't the case. All my devices were with me in the room and switched off. My meeting continued as normal. Never seen this before, was it a security issue?

Zoom issue.png

 

1 ACCEPTED SOLUTION

Rupert
Collaborator

Hi @CarlaR 

 

It could be a security issue, but it could be other things also.

 

Does anyone else have your password?

 

Do you have Zoom installed on any other actual computers - rather than other devices? Zoom will only log you out like this if there is another sign-in from from another device of the same type.

 

A sign-in means, in this case, just means the Zoom client being connected to Zoom - not necessarily connected to a Meeting. If that helps for context?

 

If you have a standalone password with Zoom (if your account is not connected to organization, like with SSO) and if this event is still inexplicable, I would recommend changing your Zoom password at https://zoom.us/profile and then also click "Sign Me Out From All Devices" at that same page.

 

Depending on your level of access in Zoom, or the critically or sensitivity of your account, you may also like to enable MFA as an added security measure.

 

https://support.zoom.us/hc/en-us/articles/360038247071-Setting-up-and-using-two-factor-authenticatio...  

 

 

 

View solution in original post

3 REPLIES 3

Rupert
Collaborator

Hi @CarlaR 

 

It could be a security issue, but it could be other things also.

 

Does anyone else have your password?

 

Do you have Zoom installed on any other actual computers - rather than other devices? Zoom will only log you out like this if there is another sign-in from from another device of the same type.

 

A sign-in means, in this case, just means the Zoom client being connected to Zoom - not necessarily connected to a Meeting. If that helps for context?

 

If you have a standalone password with Zoom (if your account is not connected to organization, like with SSO) and if this event is still inexplicable, I would recommend changing your Zoom password at https://zoom.us/profile and then also click "Sign Me Out From All Devices" at that same page.

 

Depending on your level of access in Zoom, or the critically or sensitivity of your account, you may also like to enable MFA as an added security measure.

 

https://support.zoom.us/hc/en-us/articles/360038247071-Setting-up-and-using-two-factor-authenticatio...  

 

 

 

Ah, that makes sense. My desktop was on and Zoom was open on it. Thanks for allaying my security fears... although I do think MFA is always a good idea. Appreciate it. Thanks.

No problem - you're welcome. Glad we got it figured out for you.