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interpreter is not recognized

YannR4
Listener

Hi,

 

This is a quite URGENT request. The meeting is on course.

the interpreter is not recognized and I can't start the language interpretation.

The email address is correct and the interpreter joined the meeting.

 

Thank you for your help.

KR,

Yann

3 REPLIES 3

JamieCookSound
Listener

I am experienceing the same problem. I have had this both working and not working, most often not whereby the assigned interpreter is in the meeting, however when enabling interepretation in the meeting they show as ****** not joined.

 

Any help here would be much appreciated!

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

This often happens when the interpreter joins: 

  • when signed-in to a Zoom account with an email address that is different from what you set as the interpreter. 
  • not signed-in at all to the desktop client.
  • through the web client or mobile app.

afap
Listener

When in a live zoom, how do I check which email address I'm signed in with?  We think we are fulfilling all of the list above but the interpreter is not recognized.