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changing from web verson to PC client

Bill3141
Listener

I cannot get Zoom to access v 5.13 (the latest) version, which is on my PC. It still asks me to sign into the meeting and use the web client,

1 ACCEPTED SOLUTION

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

 

Can you try uninstalling and then reinstalling zoom ?

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

View solution in original post

3 REPLIES 3

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

 

Can you try uninstalling and then reinstalling zoom ?

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

Reinstalling works.  YOU could add to the description of the process that Microsoft will try to find a new verson, which yyou must cancel before you can install zoom from the log in screen.

hello @sachinzoom I am using Linux ubuntu but I can't login. uninstalling and reinstalling didn't work for ubuntu