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2023-01-17 10:01 AM
2023-01-17 04:50 PM
Hi @walter_ilabaca ,
Thank you for that screenshot, it was very helpful.
Unfortunately, you are likely dealing with a video card/driver issue and not a Zoom software issue.
Couple of things to check first.
If you have done all of these things and are still experiencing random issues, then
it could be that the video card is failing 😞 .
If you have a support contract with Dell, I would give them a call ASAP and share
the screenshot you include with this post.
2023-01-26 04:55 PM
I'd recommend installing Dell Command utility and update all available drivers for your laptop including BIOS.
If you are using 32bit Zoom, i'd recommend uninstalling it and using 64 bit zoom (latest version) instead.