Zoom output audio issue

[I_Lakinger]

Zoom will only play audio through my monitors speakers, even though my computers default (and selected) output device is my headphones. I'm using windows 11.

[RN]

Hey @I_Lakinger, you have the option in your Zoom settings to change the output of your speaker if you prefer to change speaker outputs.

Are your headphones Bluetooth or wired and are you able to hear sound through your headphones? Zoom recognizes devices that are compatible and gives permission for your speaker output. Would also suggest checking to update drivers, permissions, etc., at the Windows setting level. Maybe help to also uninstall Zoom, reboot your computer, and reinstall Zoom from https://zoom.us/download

[I_Lakinger · Accepted solution]

My volume mixer in windows settings told me zoom was at 100% volume however when i right clicked my taskbar volume icon [which wasnt working at first, but then after i fixed it] it told me zoom was muted, so i unmuted zoom and now it works. very strange, but it works now

[AdeP]

Does this explain why wasting your time doing a speaker/microphone test which is ok, differs from what happens in the meeting the test has set you up for?

The zoom microphone symbol has a green bar reacting to microphone audio input but a total absence of speaker/computer audio output.

If so, what is the point of doing the zoom speaker/microphone test?

[TWhitaker]

I have gone through settings, test Mic, laptop sound checks without zoom (which appears to work), but I cannot get Zoom to pick up my mic.  I even tried using blue tooth and that appears to work. So, the problem appears to be with Zoom (settings or something).  By the way, my mic is not muted.