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2022-08-15 08:49 PM
A few days ago Zoom started exiting immediately whenever I try to start it. No error, and barely even any time to see the window before it closes itself.
OS: Ubuntu 20.04.4 LTS
Graphics: NVIDIA Corporation TU117 [GeForce GTX 1650]
Sound: Alesis Multimix 4 (although there's also a mic in my webcam but it's not the one selected)
Video and sound work for other applications.
I've tried restarting, reinstalling using snap, Software Center, and downloading the .deb. The behavior is the same in all cases.
The following is logged in .zoom/logs/zoom_stdout_stderr.log each time:
ZoomLauncher started. Zoom path is: /opt/zoom cmd line: Start subprocess: /opt/zoom/zoom sucessfully, process pid: 20768 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. No PulseAudio daemon running, or not running as session daemon. Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. zoom started. Client: Breakpad is using Single Client Mode! client fd = -1 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. [CZPClientLogMgr::LogClientEnvironment] [MacAddr: A8:A1:59:4F:48:95][client: Linux][OS: Ubuntu 20.04.4 LTS x64][Hardware: CPU Core:6 Frenquency:3.76489 G Memory size:15926MB CPU Brand:AMD Ryzen 5 3600 6-Core Processor GPU Brand:][Req ID: ] Linux Client Version is 5.11.3 (3882) QSG_RENDER_LOOP is XDG_CURRENT_DESKTOP = ubuntu:GNOME; GDMSESSION = ubuntu; XDG_SESSION_TYPE = x11 Graphics Card Info:: 09:00.0 VGA compatible controller: NVIDIA Corporation TU117 [GeForce GTX 1650] (rev a1) Zoom package arch is 64bit, runing OS arch is x86_64 QGLXContext: Failed to create dummy context qt.scenegraph.general: QSG: basic render loop qt.scenegraph.general: Using sg animation driver failed to acquire GL context to resolve capabilities, using defaults.. Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile) zoom was exited due to a handled signal: 6 ZoomLauncher exit.
I tried running : $ pulseaudio
the output is:
E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: pa_pid_file_create() failed.
I also tried running: $ ps aux | grep pulse
and the output is
gdm 1424 0.0 0.1 1103884 19040 ? S<sl 22:34 0:00 /usr/bin/pulseaudio --daemonize=no --log-target=journal amy 18628 0.8 0.1 1966564 21576 ? S<sl 23:20 0:05 /usr/bin/pulseaudio --daemonize=no --log-target=journal amy 20573 0.0 0.0 9040 724 pts/1 S+ 23:29 0:00 grep --color=auto pulse
I'm very confused about what's happening here and why. Does anyone know how to address this?
2022-08-15 11:34 PM
Fixes to try:
Modify Zoom settings.
Roll back your camera driver.
Update your device drivers.
Run Zoom on a dedicated graphics card.
Repair corrupted system files.
2022-08-16 04:58 PM
Thanks for the suggestions. Here's what I came up with:
Thank you for your help.
2022-08-16 12:15 AM - edited 2022-08-16 12:15 AM
Additional to the steps from RachelGomez123:
you can try to clear the caches under ~/.cache/zoom*
2022-08-16 05:00 PM
Hi there. Thanks for the suggestion. I tried clearing the cache, but the issue still persists.
2022-09-13 09:58 PM
Did you ever get a resolution to this? I am having same issue.
2022-09-14 07:11 PM
No. The issue still persists. So far my solution has just been to use Google Meet instead.