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Zoom crashes when timer disconnects call

miklosUX
Listener

On a free plan, when the timer reaches 40 min and the meeting is abruptly ended by Zoom, the application freezes and has to be force-quit on macOS Monterey 12.4 (Zoom client 5.10.6 (7526))

3 REPLIES 3

ZoomZoom
Community Champion

HI, Miklos.

Sorry to hear about it. Try uninstalling and reinstalling it:

 

  1. Open the Zoom desktop application.
  2. Select zoom.us at the top of your screen and select Uninstall Zoom.
  3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
  4. Once completed, you can reinstall Zoom on our download center.

From https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom 

 

If this doesn't work, try this:

 

1. Quit Zoom
2. Go to your Finder
3. Click Go at the very top of your screen
4. Hold Options button down on your keyboard
5. Click Library when it appears
6. Open application support folder
7. Delete zoom.us folder
8. Go to applications and remove Zoom if it is still in there
9. Reboot computer
10. Go to https://zoom.us/support/download and get the latest version of Zoom

 

Hope it helps!

ZzZz

RN
Zoom Moderator

Hi @miklosUX please also be aware of the May 2, 2022 - Free account meeting duration changes

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miklosUX
Listener

Thanks. Does not apply to the issue at all.