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Browse Backgrounds2022-06-17 12:18 PM
Hi all,
For some days, my customer is unable to log into Zoom. Behavior is quite odd since zoom.us can not even be accessed from Chrome, Chromium or Edge. Digicert certificate is claimed to be invalid.
What is even weirder is that zoom.us can be accessed with no certificate error from Firefox and Internet Explorer!
Expiration date and other details are all good.
Those have been tried :
Disabled Firewall and antivirus (Kaspersky)
Disabled all sorts of VPN
Made sure no proxy was actually configured
Reset TCP/IP stack
Tracert seems ok
Reset modem
Tested many other websites on said computer, everything is fine
Tested zoom.us from an other network using said computers, all goo
Tested zoom.us from an other computer hooked up to the same Internet provider; everything is fine
Removed every menions of zoom.us from the registry
Checked host and lmhost files in system32
Im running out of imagination here; anyone up to the challenge? 🙂
Thanks you
Solved! Go to Solution.
2022-06-20 07:18 AM - edited 2022-06-20 07:23 AM
Well, that was a tough cookie.
Actually, I had to delete all the locally stored certificate related to Digicert using setting - certificate manager - computer certificates. From that point I was able to go to zoom.us on Chrome. Then I had to delete local certificate related to Digicert in Edge (which allowed me to navigate to zoom.us from Edge too). And ultimately reinstall Zoom, and then et voila, no more error message.
2022-06-20 07:18 AM - edited 2022-06-20 07:23 AM
Well, that was a tough cookie.
Actually, I had to delete all the locally stored certificate related to Digicert using setting - certificate manager - computer certificates. From that point I was able to go to zoom.us on Chrome. Then I had to delete local certificate related to Digicert in Edge (which allowed me to navigate to zoom.us from Edge too). And ultimately reinstall Zoom, and then et voila, no more error message.