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Zoom Is not showing my secondry camera option

Wahab_Chandio
Listener

I am using zoom since long but recently when my macbook updated to the current latest version, the zoom is not showing second camera option in it, I have tried many ways to fix it but it is still not working.

4 REPLIES 4

bstrelko
Community Champion | Customer
Community Champion | Customer

Can you please confirm what hardware are you using for your two camera choices?

 

Is your computer able to recognize the second camera using another MacOS application such as Photo Booth?

Wahab_Chandio
Listener

no its not showing, i am using canon m50 the secondary camera 

 

bstrelko
Community Champion | Customer
Community Champion | Customer

If your computer does not recognize the camera in other applications, this is not a Zoom issue.

 

Please review Canon's documentation and work on getting the cam recognized by your Mac first!

HelloPrkr
Listener

Same issue, but with SonyA7siii. 

Sony is showing up in other apps perfectly like usual.

MAC 14.1.2 (23B92)

ZOOM Version: 5.14.10 (19202)