You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-08-12 08:55 PM
I constantly encounter feedback from my users that many still can hear the original audio even though they have selected the designated language channel in Zoom for over a 300pax meeting.
My user also tried muted the "original sound" inside the language option, but this is still noticeable when the speaker talking. Anyone have a fix or idea on this?
As i verified most of the users always using the latest version of Zoom (5.7.4). This issue happen since July & Aug. Not sure if anything can be troubleshoot?
Secondly, is there a way to have Interpreters to have 2 way audio to communicate in the main room rather for the host to stop all Interpreters function and unassigned them? As i'm aware, once interpreters assigned, they will be so called in an isolate room/channel and people in the main room will not be able to hear them talking unless the user selected to join in different language. This also needed Interpreters to use 2 devices to join in to monitor their translation in the main room and the other on the interpreting room.
Please advise. Thank you.
2021-10-01 07:30 AM - edited 2021-10-01 07:31 AM
Hi @Juntaro7, it's been some time since you've posted this, hope all is well! An interpreter in the channel will hear the original meeting audio which they can translate. Interpreters only have access to the language channel they have been assigned to. Participants in a language channel will hear the translated audio and also the original audio at a lower volume.
I believe only attendees can switch between audio channels during the meeting.
I would attempt to update your Zoom client to the latest version to see if your issues have been resolved.
2022-03-17 05:16 AM
I understand where you are coming from with the issue of meeting/attendees hearing the speaker at the same level as the Interpreter and not being able to mute the original sound - as I have seen this issue multiple times. It happens on ZOOM and other Video Conferencing Systems with Interpretation as well.
This problem occurs when the Host of the meeting switches the Interpretation on and makes himself one of the Interpreters. This combination messes up the mix minus and client application of the HOST causing his sound to go though onto the language channel as if he was an Interpreter. Therefore:
Occasionally you can also get an Interpreter with faulty equipment that is allowing the original sound to "leak" back into the Interpretation channel - this will also give the same effect. This problem is easily identifiable as the effects manifest themselves only when one specific Interpreter has their mic active.
The second issue you raised is not available. We too have a second device with a back channel for internal communications between the meeting organizers, Interpreters and Panelists. This channel can be run on the same computer but requires more than average computer skills on the side of the Interpreter. It is easier for them to have a second device with an ear set to communicate on the second device - usually a tablet or mobile phone.
Give me a shout out if anything I have said needs clarification 🙂