Zoom 64 bit client changes to 32 bit client

[HoustonREF]

I've tried to uninstall zoom, clean registry, boot PC, and use MSI to insure clean 64 bit install.  This places the install in Program Files.  Confirm that 64 bit is running via task manager.  Within a day, the 64 bit install is gone, Zoom directory in program files is gone, but Zoom now running 32 bit client with ProgramFiles(x86) Zoom directory created.  This is ....  Also, the "check for updates" disappears from the Zoom desktop.  It is there when first installed.  Running version 5.11.11.  Surely I'm not the only person in the world with this problem?

[JGillenwater]

Did you ever get an answer for this?

[kjbkjhkjh]

I am having the same issue. Did this ever get resolved?

[pweb]

Is there any update on this issue?  I'm having the same issue.

[HoustonREF]

This is Zoom.  You get updates, not fixes.  I'm frustrated.

[Mad_IT]

The same problem is happening at our org, I opened a ticket with Zoom about it but didn't get any useful information.

[dndadush]

I have exactly the same issue. This is a big problem for me because the 32 bit client crashes whenever I share screen and also seems to take up a huge amount of system resources for some reason. This is particularly problematic when I try to teach online and zoom crashes :(. On other hand, the 64 bit client works great. To deal with this, I have to be careful to check whether zoom randomly downgraded itself to 32 bit before I open a zoom meeting (which indeed can be checked by the "check for updates" option disappearing). If it did downgrade, I run a cleanzoom utility and reinstall for scratch. The 64 bit version will usually survive for a few days before I have to do this exercise again. Anyway, it's very frustrating. If anyone at zoom is reading this, please fix this!