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Virtual camera(Animaze) doesn't work well


When I use Animaze Virtual Camera with Zoom, my avatar shows like this site’s photo and the movie. However, my other desktop PC works well.


Which Desktop Meeting SDK version?
Zoom Cloud Meeting 5.7.8(1247)


Problem Determination
(1)Using laptop with Animaze, Zoom and built-in camera
Moreover, enabling HD and adjusting light.
It doesn’t work well. (Occurring the same issue)

(2)Using laptop with Animaze, Skype and built-in camera
It goes well.

(3)Using laptop with Animaze, Zoom and Logicool C922 pro
Moreover, enabling HD and adjusting light.
It doesn’t work well. (Occurring the same issue)

(4)Using desktop PC with Animaze, Zoom and Logicool C922 pro
It goes well.


Device (please complete the following information):

  • Device: Panasonic CF-LX3(This is the occurring trouble PC)

  • OS: Windows 10 Pro (Build19043.1237)

  • Camera: Built-in camera.

  • Software: Animaze(1.25.8998)

  • Device: EPSON AT994E

  • OS: Windows 10 Pro (Build19043.1237)

  • Camera: Logi C922 pro

Please answer me which applies to this issue’s cause.
I think the issue’s cause is origin from my laptop’s system.
It’s because my laptop has upgraded from Windows 8.1 to Windows 10.

(1)Zoom can’t detect it well because the built-in camera’s system is old.
(2)The laptop’s system is old.


I’ll consider to problem determination with using other laptop.

Best regards,




Zoom Moderator
Zoom Moderator

Hey @TakashiJumboImo , it's great to hear that you're not having trouble with your PC. However, I'm not completely familiar with Animaze, assuming it works like Snap Camera? Can you share with me the input devices for your camera in the Zoom client settings? For example, I have Snap Camera and OBS, as my inputs for my camera. Is Animaze available to select from the dropdown of camera inputs? 



I would also think that you're probably experiencing high hardware acceleration. While in the Camera Settings > Advanced > Try unchecking or checking both optimize video quality with de-noise and use hardware acceleration for receiving video, to see if that improves your overall quality? 


If not, attempt to configure your Animaze settings to adjust the aspect ratio of your camera, quality, etc. Basically, Zoom just uses the software as the input device and most of the configuration of your camera -- which can be done from the application you're using as the input option for your camera just from experience. 

Zoom Community Moderator

Have you heard about Zoom AI Companion? ➡️ Check it out!


RN san,


Thank you for replying me.

In fact, I don't use Snap camera and OBS Virtual camera. I'm using "animaze virtual camera".

I think using OBS Camera seems slow animation due to my laptop's low spec.


■I solved the issue with these solutions.

Enabling the setting of [Touch up my appearance].

The issue's cause is it. I guess this contains Zoom bug???