Video quality ruined Fri 13 Aug 2021 for Intel RealSense Camera SR300 Zoom 5.75(939) under Win 10 | Community
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hammondo
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August 14, 2021
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Video quality ruined Fri 13 Aug 2021 for Intel RealSense Camera SR300 Zoom 5.75(939) under Win 10

  • August 14, 2021
  • 2 replies
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Video perfect in Skype. In Zoom -- running Zoom 5.75(939) -- the picture is washed-out color, fuzzy, and distorted. Sort of magnified with most of what usually is in the screen out of the video window. Have re-installed Zoom 64-bit on my HP ENVY v7 Notebook running Windows 10 Home Version 21H1 Build 19043.1165 on Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.59 GHz with up-to-date Intel RealSense Camera SR300 Virtual Device driver. This problem appeared yesterday, video was working perfectly the day before yesterday on Zoom. Baffling.

    Best answer by hammondo

    Problem solved on our machine.  H/T Jobelle at Zoom tech support team for the suggestion: "Please go to your Zoom application settings > Video and enable HD, Touch up my appearance, and Adjust for low light?" This fixed the problem for us. Actually the first two of the three were enough but we did the third because the light tends to be a bit low around that machine. HTH,

    2 replies

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    Newcomer
    bigpenguin
    Newcomer
    August 19, 2021

    I am having the same problem.

     

     

      H
      Newcomer
      hammondoAuthorAnswer
      Newcomer
      August 25, 2021

      Problem solved on our machine.  H/T Jobelle at Zoom tech support team for the suggestion: "Please go to your Zoom application settings > Video and enable HD, Touch up my appearance, and Adjust for low light?" This fixed the problem for us. Actually the first two of the three were enough but we did the third because the light tends to be a bit low around that machine. HTH,

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