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Virtual Background not working


Previously virtual background works well in my HP i7 11th Gen Laptop, but after giving the new update it's not working. Blur freezes my video and the virtual background black the screen.


Zoom Moderator
Zoom Moderator

Hi @tariqul2h2 ,


Thank you for visiting the Zoom Community to seek support! I'm sorry to hear you're having difficulty with utilizing virtual backgrounds. Please first double check that your system meets all requirements, as outlined in this article: Zoom Virtual Background system requirements . If you believe your system meets all requirements and the feature is still not working, please let me know, and we can work to further troubleshoot.


Thank you!


My system meets the requirements, it was working before the last update, now, even after installing virtual background app, nothing shows up.  When I select a virtual background, I receive an error message saying: Please Enable Virtual Backgrounds.  I have SEARCHED EVERYWHERE for how to do this, but this setting doesn't exist, or even when enabled, it's not working.


I actually have the same problem after the most recent update. Now as soon as I blur the background or apply a virtual one the video freezes. If I undo it then my video if fine. My computer easily meets the requirements so I do not know what the problem is. I tried playing with settings but nothing has fixed it. Is there a way to undo the most recent update so that it can work again as it has for the last 2 years that I have been using zoom?