cancel
Showing results for 
Search instead for 
Did you mean: 

Virtual Background not functioning

GeekDaD
Listener

My expectations were low to begin with, but this occurs on KUbuntu as well as ZorinOS, and the support and feedback I've garnered from the forum or online is not promising. I'm hoping someone can help to resolve this.

 

No error codes directly related to zoom within journalctl -f nor /var/log/messages

Linux desktop:

Screenshot from 2023-05-09 10-30-47.png

 

 

 

 

 

 

 

OS:

NAME="Zorin OS"
VERSION="16.2"
ID=zorin
ID_LIKE=ubuntu
PRETTY_NAME="Zorin OS 16.2"
VERSION_ID="16"
HOME_URL="https://zorin.com/os/"
SUPPORT_URL="https://help.zorin.com/"
BUG_REPORT_URL="https://zorin.com/os/feedback/"
PRIVACY_POLICY_URL="https://zorin.com/legal/privacy/"
VERSION_CODENAME=focal
UBUNTU_CODENAME=focal

Zoom Version:

Screenshot from 2023-05-09 10-32-31.png

 

 

 

 

 

 

 

 

Installation Method:

#sudo apt install zoom_amd64.deb

 

I've verified online that I have the ability to enable a virtual desktop.

from the in-call settings, as well as the settings out-of-call I see the following image. Clicking on any of the virtual desktops produces no result, the system does not freeze or hang nor does the video appear to be impacted.

Screenshot from 2023-05-09 10-46-38.png

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hey @GeekDaD first thing i noticed was the generation of your CPU -- being a 3rd gen. intel processor (Intel Core i5-3570K Quad-Core Processor 3.4 GHz 4 Core LGA 1155), according to the knowledge base article on Zoom Virtual Background system requirements for Linux, without a physical green screen, you will need an Intel Core i5-6000 or higher, as your OS has an i5-3570K . Are you attempting to use virtual background on Linux without a physical green screen or with a physical green screen? 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!