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Virtual Background is still loading


If I join a meeting hosted by someone else, I get the message “Virtual Background is still loading”, and I end up choosing the “Don’t use video” option so I can continue with the meeting.


If I go to the Zoom preferences and turn off blur, the preview window is pink.  When I turn blur back on, the preview is solid black.


If I click on the MacOs Finder’s widgets control in the top right corner, all of the widgets appear as pink rounded rectangles -- the same pink I see during the camera preview when blur is turned off.


However, if I start my own meeting, everything works fine.  No video problems, blur works, and no pink Finder widgets.  The strange behavior only occurs if someone else is hosting a meeting I join. This is repeatable behavior.


Examples of the Finder widgets looking pink: Pink WidgetsPink Widgets


They should look like this: Screenshot 2023-09-11 at 10.41.48 AM.png



Mac Studio

MacOS Ventura 13.5.1

Zoom version 5.15.7 (21404)