Users are getting asked for a code while using an embedded password link

[MarciT]

I have a few clients that are getting asked to enter a code when we've provided an embedded password link - has anyone had this issue - and what was the issue/solution?

[Ray_Harwood]

Welcome to the Zoom Community, @MarciT.

This most often happens when the link that has been sent has been modified in some way (usually inadvertently).  Sometimes I see that the link spans 2 lines in one document, and only the top line is copied/pasted and sent to the attendees.  Sometimes just the introduction of a space or an accidental typo somewhere can mess up the encoded Passcode.

My personal "best practice" is to always send the Meeting ID and Passcode from the invitation on separate lines along with the Join link.

I've never seen a confirmed instance where the complete Join URL was sent intact and the meeting failed to be joined -- except in one instance where someone changed the Passcode after the link was sent out.

[zoomer_tom]

Any chance the meeting passcode was changed after the meeting link with embedded passcode was sent?