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Unable to add alternate host

Jim88756
Listener

Hello

 

When I schedule a meeting I am unable to add my colleague as an alternate host. My colleague and I both have paid licenses AND are on the same account. So the error has got it completely wrong.

 

Screenshot_20210831_095109.png

4 REPLIES 4

Sof
Attendee | Zoom Employee
Attendee | Zoom Employee

Hi @Jim88756, thank you for posting this issue in the Zoom Community.

 

The first thing I would do is to check that you are signed in the Zoom app with the correct user, the one on the same Zoom account as your colleague. You can do it by clicking on the profile picture in the top-right corner.

Once this is confirmed, sign in to the Zoom web portal and go to zoom.us/profile and scroll down to the Account section. There you should see the account number. Verify with your colleague that your account numbers match. 

If they do match, both you and your colleague check that you have a Zoom Meetings or Zoom Webinar licence activated, this information is also available in the Profile, Account section.

If they don't match, it means that you are not members of the same account, so you can't be alternative hosts of each other's meetings.

 

Always happy to help! If this solved your question, please click "Accept as Solution".

narthur
Listener

I don't understand your response Sof. I have a scheduled Zoom meeting under my license with 4 other people. I cannot attend and want to assign one of those folks as host. Can I do that? How?

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@narthur 

@Sof 's response was more troubleshooting instructions, rather than steps for assigning an alternative host. This article should explain the process for you: https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host

mun3
Listener

I cannot add an alternative host, although I have a premium account.  "Support" has provided no support.

Ready to move to GoToMeeting next month when my annual contract runs out.