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Switch Account

mmuoft
Listener

I am currently logged in through my University email id but when I try to join an online class, I get a prompt switch accounts, despite being logged in the right account? Another student faced this issue and said that updating zoom worked for him. Strangely in my case, these issues started only after I updated zoom yesterday. Uninstalled, reinstalled, restarted without success. Kindly assist.

4 REPLIES 4

CarlaA
Zoom Moderator
Zoom Moderator

Hi @mmuoft I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

 

Moderator

Zoom Community Team

i need help

K_333
Listener

Hello, yea I am having the same issue

CarlaA
Zoom Moderator
Zoom Moderator

Hi @K_333 , 

 

Have you tried to log in and out of all Zoom accounts, completely uninstall the Zoom App, shut down the computer, and reinstall > log in with the correct email? This usually does the trick!