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jennyo
Observer

We purchased a second zoom subscription for Zoom Pro. The account number is 7002899287. The main user is meetingrmlaptop. When we try to schedule a meeting it says we are only on Zoom Basic and can only have a meeting for 40 minutes if there more than 2 participants. Can you please assist to correct this as we often have meetings with 7 or 8 attendees. Thanks

4 REPLIES 4

Dan_ZoomSE
Community Champion

Hello @jennyo ,

 

Login to your Zoom Portal, go to User Management | Users and make sure that you have assigned a license to the user in question.

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks! 

I did that but it shows me I have 0 licenses available and that I have to buy more but I have already purchased the Pro license

jennyo
Observer

I did that but it shows me I have 0 licenses available and that I have to buy more but I have already purchased the Pro license

Dan_ZoomSE
Community Champion

Go to Account Managment | Billing.  How many licenses does it show you you have for your account?