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2022-05-13 06:02 PM
I would like to use Zoom's simultaneous interpretation function for MTG with a client.
However, when the person I designate as the interpreter tries to enter the room, a passcode error occurs, even though the correct passcode has been entered.
I have tried this several times with other devices, but the same thing happens.
If anyone has experienced the same situation, I would appreciate it if you share with me how to deal with it.
2022-05-14 02:48 PM
I had a similar situation this morning, where I tried to enter the Passcode on my PC Zoom, yet when I try the same passcode on my phone, it worked.
Looking in past error, I saw an old post regarding that the PC version once had a bug where everything typed-in it becomes lower case, even copy and pasted passcodes.
I wonder why as well it bugs out like this.
2022-05-23 08:09 PM
Thank you so much for your advice and I'm sorry for my late reply.
We tried typing in the passcodes.
It worked once, but another problem started to occur; a designated interpreter couldn't get in as an interpreter after that.
It can be our enterprise account issue thus I ended up asking an agency to set up a meeting for us.
- Desktop ver is recommended
- Instead of getting in with a URL, getting in with an ID and passcode is recommended
but I'm not sure if this really clears my problem.
Thank you very much anyway.
2022-05-26 12:21 AM
You need to check if authencication has been enabled on the account AND if the meeting has been setup to allow one user/one device. If so, these limitations will apply i.e. if the users logs into the phone, he wont be able to login anywhere else AT THE SAME TIME.