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Remote support session

zoombo
Observer

I see mention in Zoom Help of something called Remote support session.

 

Is this different from Request Control in a screen share?  Does it work in the free version?

 

3 REPLIES 3

Bort
Community Champion

Yes, Remote Support sessions are similar to Remote Control, but you have a bit more access to their computer and system. This article has more information about Remote Support: https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session

zoombo
Observer

I think I've found where to enable Remote Support in my zoom account.  Does the client I'm helping also need to do this, or just the support person?

 

Bort
Community Champion

Just the host of the meeting needs this enabled.