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Browse Backgrounds2023-04-13 10:41 AM
Hoping someone can shed some light! I am unable to see and generate a registrant report for a Zoom meeting. When I do a search for the report using the dates, nothing shows up. A separate search using the meeting ID doesn't bring anything up either.
I have a paid enterprise license, registration setting is required and set for automatic approval.
Any help would be greatly appreciated!
Thanks,
2023-04-20 08:44 AM - edited 2023-04-20 08:45 AM
Hi @WRich first, I would check to see if you meet the prerequisites of pulling a registration report:
Secondly, kind of what I stated above: To generate and view a report, ensure that the following requirements are met:
If you're still unable to find your registration report, you may need to open a ticket with our Zoom support team to dig further into the configuration of how you had registration and reporting setup and whether or not they're able to retrieve your reg. report.