cancel
Showing results for 
Search instead for 
Did you mean: 

Registrant report not showing up

WRich
Listener

Hoping someone can shed some light! I am unable to see and generate a registrant report for a Zoom meeting.  When I do a search for the report using the dates, nothing shows up. A separate search using the meeting ID doesn't bring anything up either.

 

I have a paid enterprise license, registration setting is required and set for automatic approval.

 

Any help would be greatly appreciated! 

 

Thanks,

 

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hi @WRich first, I would check to see if you meet the prerequisites of pulling a registration report: 

  • Host of the meeting
  • Role with Usage Reports permission enabled
  • Account owner or admin privileges to access Usage Reports for all users

 

Secondly, kind of what I stated above: To generate and view a report, ensure that the following requirements are met:

 

If you're still unable to find your registration report, you may need to open a ticket with our Zoom support team to dig further into the configuration of how you had registration and reporting setup and whether or not they're able to retrieve your reg. report. 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!