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Recording does not exist 3301

Lucy64
Listener

When I try to access a recording sent to me in an email as a link with a password it says recording does not exist 3301. does anyone know how to solve this? I have been receiving recordings in the same way for 2 years without an issue until today. 

3 REPLIES 3

bdelossantos
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Lucy64 ,

 

I found the answer in another thread, in case you can't find it check the Recordings Trash Bin. Here's the solution link:

 

https://community.zoom.com/t5/Meetings/Recording-quot-Now-Available-quot-now-quot-This-recording-doe...

 

 https://zoom.us/recording/trash

 

I hope this helps.

 

If this helps, please hit Like and Accept Solution so that everyone may light their candles from it.

Jameswalter
Participant

To fix this error code you should perform these workarounds:

Check Available Space on Your Device.
Free up some space on your device if it is less.
Use meeting UID instead of the meeting ID.
Contact to Developer Forum.

 

Regards,
John

willjoe2442
Listener

Zoom would not be able to provide you access to a recording that is not on your account. If the page says the recording does not exist, it has likely been deleted by the host, but perhaps they have a newer recording of a different, more recent training

 

 

Regards,

Will