Local recording does not exist

[danio97]

Hi everyone,

I attended a 3.5-hour meeting today. Although I wasn't the host, I received permission to record it locally. I have the Zoom folder, but both the MP4 and audio files are only 1 second long. The recording also isn't appearing under "Recordings" in my Zoom account.

Does anyone know how to resolve this? The virtual agent was unhelpful.

Thanks in advance

[YaBoiB · Accepted solution]

Hello @danio97 

 Zoom Support agents should be able to assist you with this. Also there is a knowledge based article that I will share that might assist you. 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761

[MGSR]

Hi @danio97! I wanted to let you know that I’ve marked @YaBoiB's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.