Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I have PRO Using headset. Using lap top. Recording myself as host with two guests. Asked a question to guest #1, could hear the answer. Asked question to guest #2, they could hear me I could not hear them but guest #1 did ear them. Trying to record an interview show for a community radio station. Prior to turning on recording, could hear both guests. Had to stop interview. WHAT could have been the problem and how to solve, and keep from happening again? They both have Zoom PRO or higher.
This is most likely a software problem, in my opinion.
I would start by ensuring you and your guests are all using up-to-date Zoom software.
Some other troubleshooting questions would be:
Could you hear Guest #2 again after you stopped the recording?
Were you using cloud or local recording?
Did you check the recording, to check whether Guest #2 could actually be heard in the recording?
Do you know if either guest's Pro account is part of an organization controlled by an Administrator?
Do you know if Guest #1, and Guest #2, received the Zoom-notification that the meeting was being recorded?
Knowing the answers to these questions will help track down your problem, if software updates doesn't solve it.