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Re: ZOOM PWA SOFTWARE - Awful performance - Camera Instability!

bernie_eu
Listener

😥I can report after all testing, uninstalling, and reinstalling now the PWA version for Chrome, that the overwhelming issues seem to be not solvable? is 1. The picture is too highly magnified and has no option to lower the magnification? (Changing the camera option makes no difference, such controls seem to have no effect?), and 2: The shakiness and poor quality picture is appalling, not stable, like an old-fashioned television) the irony of ironies is that the built-in Camera is beauty at its best, high-quality HD. If I choose "Same as System" or Front Camera" it changes nothing, it's Zooms juxster imposed online software camera that rules. Pretty crap basically.

9 REPLIES 9

MicahHoffman
Community Champion

Hi Bernie,

 

What kind of device are you using to access the Chrome PWA app? Are you on a Chromebook?

 

Are you using this app https://play.google.com/store/apps/details?id=us.zoom.pwa.twa ?

 

And are you comparing it to the old ChromeOS app that is being phased out by Google? 

 

 Note: Due to support for ChromeOS apps are being phased out across all operating systems by November 5, 2022, Zoom has released the Zoom for Chrome PWA (Progressive Web App), which is intended to replace the ChromeOS Zoom app. We strongly recommend admins begin migrating users from the ChromeOS app to the new Zoom for Chrome PWA to ensure a smooth transition.  

 

Alternatively, you might be able to install the Android version on your device if it is capable:

 

https://play.google.com/store/apps/details?id=us.zoom.videomeetings 

 

Can you share example screenshots of the problems you are seeing?

 

Thanks,

Micah

Im using top of the range Asus Chromebook, which uses android by default. The app looks good, the Camera is crap! How the hell can we adjust the camera back to the installed hd wide lens camera on the chomebook itself?  The PWA software, shows the Camera like the old way before I bought my new machine, as I explained, in close, no background, face up against the screen, slightly distorted picture. Massive disappointment! Where are the reset controls? For now I have gone back to the old standard chrome Zoom edition as the picture quality is supurb until there is a fix to the PWA Camera focus issue? I don't know what else to say, I am not a techy, except help, help, help!

MicahHoffman
Community Champion

Hi Bernie,

 

Did installing the Android version provide a better experience on your android capable Chromebook? 

Here's the link again: https://play.google.com/store/apps/details?id=us.zoom.videomeetings  

 

Can you reach out to Asus (https://www.asus.com/us/support/) about this? It would be great to hear if they have a solution for using the wide angle view.

 

Do you know if this is a common issue with all PWA apps to not use your Wide Angle view, or if this is something unique to the Zoom application? 

 

Can any other Chromebook user weigh in on if their Wide Angle view goes away for them as well? 

 

What is the specific Chromebook model you are using?

 

Thanks,

Micah

 

 

Asus Chromebook:

ASUS Chromebook Flip CX5500FEA 15.6" Full HD Touchscreen Laptop (Intel Core i5-1135G7, 8G RAM, 256 GB M.2 NVMe SSD

Google Chrome Operating System:
Version 101.0.4951.59 (Official Build) (64-bit).

I am not allowed to download this.

https://play.google.com/store/apps/details?id=us.zoom.videomeetings

I have not contacted ASUS (https://www.asus.com/us/support/) as its a Zoom issue I am sure.

I can report after all testing, uninstalling, and reinstalling now the PWA version for Chrome, that the overwhelming issues seem to be not solvable? is 1. The picture is too highly magnified and has no option to lower the magnification? (Changing the camera option makes no difference, such controls seem to have no effect?), and 2: The shakiness and poor quality picture is appalling, not stable, like an old-fashioned television) the irony of ironies is that the built-in Camera is beauty at its best, high-quality HD. If I choose  "Same as System" or Front Camera" it changes nothing, it's Zooms juxster imposed online software camera that rules. Pretty crap basically. 

bernie_eu
Listener

Micah, this is not an ASUS Issue, thhis is a ZOOM creation issue, that does not acnoledge chromebooks! Why should I have to run around trying to find a fix, why is ZOOM USELESS at support on this issue? They have designed the PWA Application for Android Phones, not Laptops (Chromebooks) that run on Andriod, so the Camera view is made for phones, not Chromebooks. Someone needs to fix this, or it will be a disaster for ZOOM, migration of customers to another application no doubt. Again HELP !!!!!!!!!!!!!

bernie_eu
Listener

I am totally depressed by all this, I cannot find any answers anywhere, the Zoom auto-support bot is also useless. Someone should have thought about this?

bernie_eu
Listener

No Solution yet - pressed "Accept Solution" by mistake! 😐

MicahHoffman
Community Champion

Hi Bernie,

Thanks for all of the updates and details. 

 

Can anyone on a different Chromebook model that is equipped with a wide angle camera chime in and let us know if they have the same issue? 

 

I'm going to test this and will definitely use my connections to try to get this fixed for you Bernie! 

 

Thanks,

Micah