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2021-11-11 04:31 PM
I have been using zoom since last year for my online classes. Yesterday, I had problems logging in to my zoom account. After typing in my email address and password, a message popped up "http 401 error". This continued for a few minutes. I tried logging in again from a different computer and the same message appeared. About 1 hour later, I tried logging in once again and I was able to (thankfully my class could go on).
However, I experienced this same problem again just a few minutes ago. The same error message appeared: http 401 error. The problem persisted for a few more minutes. After those few minutes, I am finally able to log in.
I'm wondering if there is any reason for this problem? It stresses me out because I rely 100% on zoom to conduct my online classes and without being able to log in, it will be a major issue in carrying out my teaching work. I have never had this problem before and when it occurred yesterday for the first time, I was really taken aback by it.
Does anyone else experience this problem?
2021-11-11 05:16 PM
Since the beginning of November I have the same problem. Every time I want to sign in, appears Http 401 error and I need to reset my password. Very annoying.
I tried to have some help from "Custom support", but it is only a robot answering and in their error possibilities, they don't mention 401.
I am like you, I don't know what to suggest or do either. Hopefully somebody from Zoom will read this post and help us.
2021-11-13 03:18 AM
I tried again today and still not able to. When the problem first started, I could log in after a few minutes of not being able to. But it has become progressively worse since yesterday. Frustrating.
2021-11-11 09:53 PM
Hi I have the same problem. When I go in to sign into my zoom account I get a 401 error. It has been going on all day. I have tried shutting my computer down and restarting. I have tried using a different browser but nothing works. I need zoom for work and I have a paid account. I do not know why this is happening or how to contact zoom to sort it out.
2021-11-13 03:19 AM
I tried again today and still unable to. I'm still getting that 401 error message. My colleague's account faces the same problem.
2021-11-12 04:51 AM
Are you referring to signing into the Zoom App or the Zoom Web Portal when encountering the issue?
2021-11-13 03:21 AM
Zoom web portal. I have been signing in using the zoom web portal since March last year. There was never a problem signing in until 2 days ago. I normally sign in to zoom using Chrome.
2021-11-15 07:37 AM
1. Have you tried clearing your browser's cookies?
2. Is your company using SSO?
3. Do you sign into Chrome itself and or Google services using a different email that Zoom uses?