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Participants unable to join meeting

CH101
Listener | Zoom Partner
Listener | Zoom Partner

Hi. From time to time we have participants trying to access a meeting who are are unable to do so. Why is this so?

1 REPLY 1

lancetlc
Attendee | Zoom Employee
Attendee | Zoom Employee

Hey CH101, based on my experience with customers, it's most likely that the cause of the issue is the internet connection of the attendees. If you have ruled out that factor, you can check out this article: https://support.zoom.us/hc/en-us/articles/7247615044877-Troubleshooting-when-you-can-t-join-a-Zoom-m...