What's New at Zoom? Join our upcoming webinar to get you a first-hand look into some of our exciting new product and feature releases.

Register Now
cancel
Showing results for 
Search instead for 
Did you mean: 

New Computer - Original Sound Not Working with External Deivce, Windows 11

LAB
Listener

I've been regularly leading meetings on Zoom for a couple of years.  Music is played for part of the meeting, which is crucial to have.  Many months ago, I purchased an external Yeti mic because the instrument was overshadowing my voice....this has worked VERY well on Dell Windows 10 laptop.

 

Just purchased HP All-in-one with Windows 11.  All the zoom settings have been preserved or reset to not suppress background noises as they were before.  "Enable Audio Enhancements" has been unchecked for all microphone devices in Windows 11 settings.  

 

Problem:  The Yeti microphone picks up my voice fine and none of the instrument.  However, the internal microphone  picks up my voice and instrument.  But, as in the past, the internal mic picks up the instrument louder than my voice.  My sound quality is back to being mediocre.

 

Question:  Why is the Yeti mic not working with this system?  Is it zoom, the mic driver, a windows setting?  

 

P.S. spent an hour with my program's tech person and we are stumped.

2 REPLIES 2

Jennifer-wu-wu
Listener
Listener

Or maybe you can try yeti on another audio recorder app and see if the instrument can be pick up or not.

Thanks for responding.  The organization I'm part of uses Zoom so other apps are not an option. The Yeti worked fine with Zoom on previous Windows 10 device.