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Music streaming for exercise classes

Adele3
Listener

HELP please. I have been running exercise to music classes online since the start of the pandemic and since  mid April 2022 my clients can no longer hear the music it cuts in and and sometimes unable to to any music at all. I have even upgraded my laptop in case it was the internal audio but this hasn't fixed the problem!

This never used to happen and I really need to get it fixed otherwise I will loose clients from my music based classes

I look forward to hearing from you. Many thanks 

1 ACCEPTED SOLUTION

JepZoomie
Community Champion | Zoom Employee
Community Champion | Zoom Employee

You should also check your internet connection if it's stable. If you are using some kind of VPN or Proxy, you can try turning it off.

Also, try to play around with your settings on your Zoom desktop application > Settings > Audio > but what I suggest is to enable Music And Professional Audio > Show in-Meeting Meeting option to enable "Original Sound" and enable the "High fidelity Music Mode". 

JepZoomie_0-1651429739089.png

You might also consider closing any other applications on your device that are not needed.

But if it's really that important to you, you can also consider reaching out to Zoom customer support through chat or email because they can check what happened in your previous meetings be it a device issue or an internet issue and such things.

View solution in original post

3 REPLIES 3

JepZoomie
Community Champion | Zoom Employee
Community Champion | Zoom Employee

You should also check your internet connection if it's stable. If you are using some kind of VPN or Proxy, you can try turning it off.

Also, try to play around with your settings on your Zoom desktop application > Settings > Audio > but what I suggest is to enable Music And Professional Audio > Show in-Meeting Meeting option to enable "Original Sound" and enable the "High fidelity Music Mode". 

JepZoomie_0-1651429739089.png

You might also consider closing any other applications on your device that are not needed.

But if it's really that important to you, you can also consider reaching out to Zoom customer support through chat or email because they can check what happened in your previous meetings be it a device issue or an internet issue and such things.

JepZoomie
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, I just wanted to check in and see if my response has been of help to you. If so, it will be greatly appreciated if you can click the 'Accept as Solution' button.

This will be a great help to the community and to people who are having the same concern and are looking for answers.

dilipsevak
Listener

dilipsevak