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Issue where Zoom does not record the active speaker but another participant screen

Prnx
Listener

In a setting where Zoom is used to conduct a seminar, sessions are recorded with the “active speaker” option enabled, meaning whoever speaks gets featured in the main window (not gallery view), and hence should theoretically get featured in the recording (local recording enabled, in this case). Never had a problem with this setup until recently (September 2021).

 

The issue is as follow. The active speaker appears (is featured) in the main window, but the recording instead records the screen of someone else in the attendance (not speaking, apparently at random).  Hence, the actual active speaker does not appear in the recording, even if during the event the active speaker does occupy the main window. Instead, we get the recording of someone listening to the active speaker (and the sound of the active speaker). There is no way of knowing there is an issue with the recording until it’s too late. Any idea about how to prevent or fix this issue?

13 REPLIES 13

Bort
Community Champion
  1. Check your recording settings to ensure you still have the correct recording layout selected. For cloud recordings, this is all done via the web settings, while local recordings just capture your view of the session.  
  2. It could be that they are not muted and are making just enough noise to switch the speaker view to them. The host can mute everyone except for the presenter, which would ensure the focus stays on them. 
  3. To ensure exactly who you want to be recorded, I recommend pinning (for local recordings) or spotlighting (for cloud recordings) the speaker's video. 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Bodyconnections
Listener
  • I have the same issue that started last week. Did you find a solution?

JS8
Listener

I also have the same issue. For me this started in December 2021. Before that all recordings were of the speaker. Now I just get a recording of a participant.

Has anyone found a solution for this?

Thank you.

BrokenAxle
Listener

Similar issue for me.  I only use Zoom for 1:1 podcast recordings and my recordings used to capture whoever was speaking.  Now the recording is only showing my guest even when I'm speaking.

 

Any solutions?

 

jcrittenden
Listener

I have the same issue beginning January 13, 2022. I use Zoom for 1:1 coaching, and now my recordings only show my client even when I am speaking. I hope this can be resolved soon.

 

dgreencr
Listener

I am having this same issue. Makes Zoom near-useless for recording a video interview. I hope someone sees this and fixes!

jcrittenden
Listener

I have been working with the Zoom customer support on this. They have a solution though it is not ideal for me.  Under Video setting, check "See myself as the active speaker while speaking." [By the way, it's actually quite hard for me to see this option as you have to scroll down to find it, and, for me, the scroll bar is only available briefly when I first enter this settings screen.] Once that is checked AND you are on Active Speaker as the View setting during the meeting, then the recording will flash back and forth between the two of you (first your guest on the screen, then you, etc). Unfortunately, at least for me, the view also flashes back and forth during the course of the live meeting which I find rather distracting. 

This solution solved the issue for me, as I am recording for later broadcast. I can see where if you were just hosting a regular meeting it could get distracting seeing yourself in the main window, but a small price to pay.

maxfacto
Listener

Similar issue, sent two messages to customer support, no reply. I want to video recored both myself and guest. It used to work. My last two interviews, one in split screen, the second in speaker view all that was video recorded was me. Total loss on video interviews. 

 

See the above workaround from jcrittendon. Solved the problem for me.

Ya that’s already selected. When I record a 1 on 1, no matter what I select in terms of view, it’s only recording me. My guests don’t get recorded. In one instance I had the view on gallery, all it recorded was me. I’m a second interview I had it set to speaker view - same result: it only recorded me even though the switching back and forth between speakers worked fine; the recoding is that however was just me, again. Two 1.5 hour interviews w no video of my guest. Does anyone k ow of a fix for this?  

So I turned off dual monitor setting under general - that seemed to work but now I can’t see my camera view on a separate monitor. The issue seems to be with it’s only recording one monitor and the one it’s recoding is the static screen vs what’s been selected in on the view tab (gallery, speaker etc).

Lorraine_L
Listener

I've been having this same issue, for the first time (and was used to recording Zoom content before). I tried the other solutions above (eg. turning on 'See myself as the active speaker' which was both annoying and unsuccessful). 

For me, the fix was maxfacto's suggestion above: going to the Zoom settings while running the app, into Preferences => General, and unclicking the "dual monitor" function. I normally (as a lawyer) depend on the dual monitor function and use of multiple screens, but I will turn that off just for those times when I need to make recordings now.